This is a plain-language starting draft, not a substitute for review by a licensed attorney. Confirm it fits your business before relying on it.
You can cancel a one-time request from your dashboard up until 48 hours before the scheduled service date, for a full refund to your original payment method. Refunds typically appear within 5–10 business days, depending on your bank. Once you’re inside that 48-hour window, the request can no longer be canceled from your dashboard — contact us directly if something has come up. Once a pickup has been completed, it’s no longer eligible for cancellation or refund.
The Weekly Curb Service plan is billed monthly in advance. You can cancel anytime from your dashboard up until 48 hours before your next monthly renewal date — there’s no minimum commitment or cancellation fee otherwise. Inside that 48-hour window, cancellation isn’t available from your dashboard for that cycle; it takes effect starting the following cycle instead. Canceling stops future billing; we don’t provide partial refunds for the unused portion of a billing period already paid for. You can switch between Weekly and Full Service anytime from your dashboard — upgrading charges the prorated difference right away, and downgrading credits your next invoice.
If we fail to complete a scheduled service for a reason within our control, that visit is on us — we’ll refund or credit it, no questions asked. If a visit can’t be completed because of inaccurate access information or an inaccessible bin, we’ll reach out to reschedule instead.
Cancel a one-time request or the recurring plan directly from your dashboard. If you run into trouble, email orbitalcoastsolutions@gmail.com and we’ll take care of it.